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FAQs

Frequently Asked Questions

Welcome to our FAQs page

If you have any other questions you have please contact us

via email info@brotherssupportnetwork.com

or call 0721 044 004.

  • What is Brothers Support Network?
    Brothers Support Network is a group of vibrant, passionate young men striving to make a real difference in the lives of the people we care for.
  • What is NDIS?
    NDIS stands for the 'National Disability Insurance Scheme' and is a scheme of the Australian Government that funds costs associated with disability. This scheme is administered by NDIA or the 'National Disability Insurance Agency'.
  • What kind of service does Brothers Support Network provide?
    We provide a service to the disability community that is invaluable. We build relationships based on the foundation of a big brother and mateship. We genuinely want to make a difference and help the clients in our care to live their best possible lives. Our support is based on helping our clients pursue their passions and feel a sense of purpose. Helping our brothers live their lives, smashing goals. Some of our favourite activities include but are not limited to: Beach days Park days Visiting cafes Playing and watching sport Barbeques in the park Visiting fun places Housing and job assistance Camping days Boys weekends away Boys nights out Wellness retreat Brothers Support Network also runs camps during the school holidays taking people on trips full of exciting adventures every day. If you are interested in getting involved with some of these fun activities you can find more information about how to apply here or get in contact with our team at info@brotherssupportnetwork.com or call 0721 044 004.
  • What areas do you offer support?
    We currently have support workers based in the following areas: Brisbane Logan Gold Coast Moreton Bay Region Sunshine Coast and surrounding areas
  • Do you only accept male participants?
    Although most of our participants are male, our focus is providing a brother figure for our participants, no matter what gender they identify as.
  • What age participants do you accept?
    We accept participants ranging from 10 years upwards.
  • Do you offer respite?
    Yes! Please get in touch with your requirements and we can organise something that suits your schedule and budget.
  • Do you offer group activities?
    Our week-to-week support sessions are usually 1:1. However, we organise regular group events with like-minded individuals, particularly on school holidays. If you would like to participate in group activities, please get in touch with us via this form to register your interest.
  • What are your prices?
    We charge in line with the NDIS pricing limits. For more information about our pricing, please send a message via this form or call us at 0721 044 004.
  • Do you only provide support to NDIS participants?
    No, we provide support to anyone who requires it, regardless of whether they are an NDIS participant or not.
  • How do I book a support worker?
    In order to book in a support worker, you will need to fill this form to apply with Brothers Support Network as a person seeking support. Once you have filled in our form, one of our team will be in contact with you.
  • How do I sign up for support from Brothers?
    The first step is to complete our enquiry form here. Someone will then be in touch to have a chat about how we can support you. Next, we send you an onboarding form to complete and we arrange a meet and greet. If you would like to go ahead and sign up with us, we will assist you or your representative with signing a service agreement in person at the meet and greet, or online via DocuSign
  • How do I pay for my support workers?
    Brothers Support Network will pay your support workers and issue you with an invoice every Monday. If you are self-managed, we will send the invoice to you directly; if you are plan-managed, we will send the invoice to your plan manager for payment; and if your funding is being managed by the National Disability Insurance Agency we will arrange to have your invoices paid through the online NDIS participant portal. If you are unsure of the best payment method for your situation, please call us to discuss this on 0721 044 004.
  • Does Brothers Support Network provide transport?
    Yes, Brothers Support Network will provide transport to and from activities. Most of our support workers are happy to provide transport and have the relevant checks to transport people to and from adventures. As a participant, you can also elect to travel in your car with the support worker driving or in the support worker/Brothers Support Network cars where possible. If you have any further questions around transport support with Brothers Support Network, get in touch with our team via email to info@brotherssupportnetwork.com or call 0721 044 004.
  • What if I have any complaints, concerns or compliments?
    If you are unhappy with our service or there is an incident that you would like to bring to our attention, we want to assure you that we will investigate every complaint without prejudice. Here are the steps to make a complaint: 1. Contact your case manager if you feel comfortable doing so 2. Contact our Operations Manager Andy on 0721 044 004 operations@brotherssupportnetwork.com. We will follow the steps in our feedback and complaints policy to ensure that your issue is investigated thoroughly and a resolution is found promptly.
  • Booking cancellations with Brothers Support Network
    If you wish to cancel a scheduled appointment we ask for you to give at least 24 hours notice prior to the scheduled appointment. · If you cancel 7 days prior to the scheduled appointment, we will not charge for the cancelled appointment. · If you cancel between 7 hours and 7 days of the scheduled appointment, we will charge 50% of the agreed price of the cancelled appointment. · If you cancel within 72 hours prior to the scheduled appointment, we will charge 100% of the agreed price for the cancelled appointment. The above terms are also applicable if you request a shorter appointment or a later start time to that of the scheduled appointment. Where you fail, at short-notice or without notice, to keep the scheduled arrangement for the support, we will make every effort to contact you to determine if there is an additional problem. If in the unlikely case that your support worker has not turned up at the scheduled time, please contact our office immediately on 0721 044 004.
  • What funding can I use to pay for support?
    We currently accept either NDIS funding or private payments for support. At Brothers Support Network our support focuses on community access and for this reason we are currently most often claiming from the Assistance Daily Living category in people’s NDIS plans. If other areas of your funding may be more suitable for us to use please get in touch with our team on 0721 044 004.
  • What is a support worker?
    A support worker is a person who assists individuals with daily tasks.
  • How do I become a support worker?
    If you are interested to become a support worker, you can fill this form. Once you have completed the form, someone from our team will be in touch with the outcome of your application to become a support worker.
  • Does Brothers Support Network verify the people that join the platform?
    Yes, everyone who joins Brothers Support Network is checked and verified to keep our community safe and secure. As part of the support worker application, our team will check and verify: Photo ID Police Criminal Record check Working with Children/Vulnerable People check (if applicable) CPR and/or First Aid certificate NDIS Worker Orientation Module Certificate This verification process helps us to keep our community safe.
  • How do I report an incident?
    To report an incident, please send an email to info@brotherssupportnetwork.com or call 0721 044 004. All incidents reported come through to our admin team and someone will be sure to follow up promptly when required.
  • What happens if I get injured while working with Brothers Support Network?
    Brothers Support Network support workers should make sure they are always working safely to prevent injury or illness. However, if you experience a serious injury or illness while working with Brothers Support Network please call emergency services. Should an incident occur whilst on shift, you must complete an incident report on TurnPoint. If you require assistance or advice, call your team leader. If you have any further questions please contact your team leader, Max or call our office on 0721 044 004.
  • What are our prices and pay rates?
    Our prices are in line with the NDIS Standards. If you would like to understand more about our pricing, please feel free to send through an email to info@brotherssupportnetwork.com or call 0721 044 004.

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